While UX design focuses on the feel of a product, UXR is focused on the research behind why users might behave a certain way. UXR seeks to figure out firstly, who the user of the product is, and what their needs are.

UX mapping methods help designers and researchers to empathize with users, identify pain points, and improve the overall user experience.

Dovetail helps teams collect, organise and analyse data from a variety of sources.

Businesses must shift their focus from a narrow, product-level view of UX to a holistic one that spans a customer's lifelong experience.

Designers may think AI features are now familiar to our users, but recent research suggests that adoption is still lower than we might think.

Use this glossary to quickly clarify definitions for key graphical user-interface elements and controls.

Fold-out and flip phones create new viewports that hint at future smartphones.

Handy templates, where the process is broken down into understandable steps, depending on the type of client.

Organizations are starting to merge user experience and customer experience into a single function, setting the foundation for a journey-centric-experience practice.

Well-written screeners ensure that your study participants are appropriate for your research goals, improve data quality, save resources, and reduce bias.

Category and link labels should tell users what will happen when they click on them.

Plausible but incorrect AI responses create design challenges and user distrust. Discover evidence-based UI patterns to help users identify fabrications.